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RightID Help Library
RightID Help Library
This helps answer any questions for our image capture process
12 articles in this collection
Written by
Sara Davis
Identity Check Basics
What type of documents can I use for the Identity Check?
Written by
Sara Davis
Updated over a week ago
What is the Identity Check process?
Written by
Sara Davis
Updated over a week ago
Technical Questions
What Phone Devices Do You Support?
Written by
Sara Davis
Updated over a week ago
Can I do the Identity Check on my computer?
Written by
Sara Davis
Updated over a week ago
Why do I only have 1 button to choose on some pages?
Written by
Sara Davis
Updated over a week ago
Why does it ask me if I want to share my Camera?
Written by
Sara Davis
Updated over a week ago
Photo Capture
Which camera on my mobile device do I need to use for my documents?
Written by
Sara Davis
Updated over a week ago
Why do I need to take 2 “Selfies”?
Written by
Sara Davis
Updated over a week ago
Which camera on my mobile device do I need to use for my selfie?
Written by
Sara Davis
Updated over a week ago
What does a Red or Green box mean when I’m taking pictures?
Written by
Sara Davis
Updated over a week ago
Why does it take one picture automatically, but not others?
Written by
Sara Davis
Updated over a week ago
Why does it tell me to Retake a photo?
Written by
Sara Davis
Updated over a week ago