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RightID Help Library

RightID Help Library

This helps answer any questions for our image capture process

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12 articles in this collection
Written by Sara Davis
Identity Check Basics

What type of documents can I use for the Identity Check?

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Written by Sara Davis
Updated over a week ago

What is the Identity Check process?

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Written by Sara Davis
Updated over a week ago
Technical Questions

What Phone Devices Do You Support?

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Written by Sara Davis
Updated over a week ago

Can I do the Identity Check on my computer?

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Written by Sara Davis
Updated over a week ago

Why do I only have 1 button to choose on some pages?

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Written by Sara Davis
Updated over a week ago

Why does it ask me if I want to share my Camera?

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Written by Sara Davis
Updated over a week ago
Photo Capture

Which camera on my mobile device do I need to use for my documents?

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Written by Sara Davis
Updated over a week ago

Why do I need to take 2 “Selfies”?

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Written by Sara Davis
Updated over a week ago

Which camera on my mobile device do I need to use for my selfie?

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Written by Sara Davis
Updated over a week ago

What does a Red or Green box mean when I’m taking pictures?

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Written by Sara Davis
Updated over a week ago

Why does it take one picture automatically, but not others?

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Written by Sara Davis
Updated over a week ago

Why does it tell me to Retake a photo?

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Written by Sara Davis
Updated over a week ago
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