RightID Help Library

This helps answer any questions for our image capture process

12 articles in this collection
Written by Sara Davis

Identity Check Basics

What type of documents can I use for the Identity Check?

Written by Sara Davis
Updated over a week ago

What is the Identity Check process?

Written by Sara Davis
Updated over a week ago

Technical Questions

What Phone Devices Do You Support?

Written by Sara Davis
Updated over a week ago

Can I do the Identity Check on my computer?

Written by Sara Davis
Updated over a week ago

Why do I only have 1 button to choose on some pages?

Written by Sara Davis
Updated over a week ago

Why does it ask me if I want to share my Camera?

Written by Sara Davis
Updated over a week ago

Photo Capture

Which camera on my mobile device do I need to use for my documents?

Written by Sara Davis
Updated over a week ago

Why do I need to take 2 “Selfies”?

Written by Sara Davis
Updated over a week ago

Which camera on my mobile device do I need to use for my selfie?

Written by Sara Davis
Updated over a week ago

What does a Red or Green box mean when I’m taking pictures?

Written by Sara Davis
Updated over a week ago

Why does it take one picture automatically, but not others?

Written by Sara Davis
Updated over a week ago

Why does it tell me to Retake a photo?

Written by Sara Davis
Updated over a week ago